Technical Support

Technical Support (ID Provider)

Please get in touch with the support of your ID Provider in case you encounter continued problems for registration, log-in and and access to the FSP.

Support for Volkswagen importers only: GroupRetailPortal@volkswagen.de
Agencies commissioned by Volkswagen importers or dealers: Please contact your internal company administrator or your customer
Volkswagen AG and external employees with a VW User ID: ehdd@volkswagen.de